Rating China's Bureaucracy

Written by David Frum on Thursday April 15, 2010

Reach the head of the line at immigration at Beijing airport and you see something unexpected: On a little ledge just below the officer's line of sight is a small machine inviting travelers to rate the work of the officer.

Click here to read all of David Frum’s blogposts from China.


Reach the head of the line at immigration at Beijing airport and you see something unexpected: On a little ledge just below the officer's line of sight is a small machine showing an array of buttons. Atop the buttons is a legend inviting travelers to rate the work of the officer: very satisfactory / satisfactory / not satisfactory / slow or rude. As soon as the officer places his or her stamp in the passport, the buttons go active.

The lines did move fast.

Category: News